Buffalo, NY – December 2019 – Employer Services Corporation (ESC), a leading Professional Employer Organization (PEO) headquartered in Amherst, NY, recently announced that Lindsay Jones has been promoted to director of operations and continuous improvement. Jones will oversee payroll, benefits and onboarding services, ensuring that the customer experience is world-class. She will install and modify systems to make the company’s workflow more accurate and efficient and enhance the company’s focus on its continuous improvement mandate.
Jones began her career with ESC as a benefits consultant and was promoted to an HR business partner, specializing in unemployment, preventative management, and compensation & benefits analysis. She went on to manage ESC’s benefits team for eight years where she focused on delivering cost-effective and comprehensive benefits coverage to ESC clients. She also managed new client conversions, ensuring smooth and efficient transitions for all new businesses joining the ESC family. Most recently, Jones served as process improvement manager of ESC’s sister company Meliora Consulting, which provides process improvement solutions through their team of Six Sigma Master Black Belts.
Jones has been published for her research in International Human Resources and has earned her PHR (Professional in Human Resources) Certification, her CEBS (Certified Employee Benefits Specialist) and her Lean Six Sigma Green Belt Certification. She is currently pursuing her Lean Six Sigma Master Black Belt, with expected certification in early 2020, through Meliora Consulting. Jones earned her Bachelor of Science in business administration from SUNY Geneseo and her Master of Business Administration from the University of Buffalo.