Utilizing Emotional Intelligence to Engage Employees During Challenging Times

An ESC  Webinar Presented
Thursday, July 9,  2020 | 10 – 11 a.m. EST


Emotional intelligence (EQ) has been widely cited as one of the most crucial skills in leadership today. According to Harvard Business School, EQ accounts for nearly 90% of what sets high performers apart from their peers. Join ESC’s HR Manager, Lauren Kersten, for this interactive presentation focused on EQ and engaging employees, and why it matters during the challenging times that businesses are facing today.

Topics covered will include:
  • Characteristics of strong EQ vs low EQ
  • The 4 dimensions of EQ
  • Steps to developing a strong EQ
  • How to use EQ to positively impact your business during the pandemic


Lauren Kersten

About Lauren

Lauren’s HR background includes over ten years at ESC, currently serving as the HR Manager. In addition to supporting and assisting the HR needs of ESC clients, she offers internal support for ESC employees in all HR areas. She acts as a mentor to new ESC employees, helping them to acclimate to ESC’s unique culture and ensuring their success.

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