ESC Technology Platform FAQs
Welcome to our Frequently Asked Questions (FAQ) page about ESC’s Technology Platform, powered by PrismHR. If you have a question that isn’t answered here please contact us.
Have a question? Submit it here.
Yes. The new system supports a single login for users that manage multiple client codes, and allows you to toggle between those codes in one work session.
Yes. If you are currently using Swipeclock you will continue to do so for time and attendance purposes. If at any time you would like to explore other solutions, including Prism Time & Labor, we would be happy to discuss that with you.
You will receive specific information directly from ESC on various training opportunities that will be offered.
In early July clients will be informed of the target timeline for their migration. As we get closer to that date, you will receive direct communication with specifics regarding your migration schedule and training, including your “go-live” date.
No. All current payroll deadlines will remain the same as we migrate to the new system.
Yes. All current direct deposits will be migrated to the new system and there will be no interruption to the direct deposit process.
All ESC sponsored and administered plans will be setup for online benefits enrollment.
No, all employee benefits that are currently available to you will remain in place.
All ESC sponsored and administered plans will be available to employees upon their next renewal or for new hires.
All ESC sponsored and administered plan will have all current and future benefits enrollments loaded into the system and employees will be able to see their enrollment elections.
Depending upon the client’s benefit plan offerings, employee benefits can be viewed such as medical, dental, vision, life, STD, LTD, section 125, 401k retirement plans, etc.
For all ESC sponsored and administered plans, ESC’s new technology system will calculate effective and eligibility dates for new hires based on the employer guidelines. Reminders and notifications will also be available as employees approach their eligibility period.
The system supports various Qualifying Life Events (QLE’s) such as marriage, birth of a child, adding/removing dependents, etc. Other demographic changes made throughout the system such as name and address changes, will be automatically reflected in the employee benefits record.
Yes. Employees will have the ability to complete all required forms through the system in addition to benefits enrollment. ESC onsite support is still available for all questions regarding the process and benefit options.
Yes, employees can still come to ESC to meet with a qualified benefits consultant to assist with navigation through the onboarding process or answer any benefit related questions.
Employees and client contacts can be setup to receive reminders about their progress throughout the new hire process.
Yes. The system will replace the need for scanning/faxing paperwork for employees who are unable to visit ESC’s office. Those employees can also call in to speak with a member of our friendly and dedicated team should they require assistance throughout the process. Local employees are also able to use the system and are welcome to make an appointment to visit ESC’s office if they would like to meet with a representative.
Yes, there will be no changes in your funding day and no changes in your funding method.
Yes, we will continue to use all of the same accounts as we move into our new platform.