ESC Human Resource Training Courses & Seminars
ESC provides a variety of human resources training courses and seminars designed specifically to:
- Develop a stronger management team
- Increase employee productivity, efficiency, morale, and loyalty
- Prevent and protect owners from legal situations
- Create a customer service focus
- Allow ownership to focus on revenue-generating activities
Each training course can be customized to fit the needs of your organization. Below is a short description of some of our offerings. Contact your HR Consultant to learn more or schedule a session(s) for your organization.
Art of Delegating
The Art of Delegating focuses on the importance of entrusting your authority to others and sharing responsibility for the achievement while ultimately remaining accountable for your team’s results. The session includes a self-assessment quiz and introduces the concepts of the types of delegation, what-why statements and the “IDEALS” steps in effective delegation. We close by creating a delegation plan for each participant.
Becoming an Employer of Choice (EOC)
The ability to attract, optimize, and retain top talent is a vital component in reaching business goals. This seminar will address how employers can transform and reward employee performance and offer ideas for how employers can become an Employer of Choice. We will explore the increase in productivity, trust, and reputation that results from a strong employer brand. This seminar also explores some current organizations viewed as Employers of Choice and examines some common trends within those organizations.
Building a Winning Team / Team Building
ESC’s Team Building Session focuses on the importance of team building as well as what characteristics individual members must possess to have a highly functioning team. In a lively and interactive session, we engage in exercises that promote collaboration and effective communication within the group. We will explore the concepts of team player styles, as well as the stages of team building and team development. The session will also consider the seven C’s of collaborative relationships and the five dysfunctions of a team. The session closes with the group committing to a team-building action plan.
Building Trust in the Workplace
How developed is trust within your organization? Smart trust starts with self-trust, and it impacts your relationships and the trust of your organization in the marketplace. How do leaders build trust in their organizations? In this seminar, we will explore the dividends of having a high trust organization and ways to overcome obstacles that result from low trust. Participants will engage in group discussions and individual exercises, and leave with tools and knowledge necessary to increase trust, resolve conflicts and disagreements, improve business relationships and enhance your organization’s reputation.
Change Management discovers participants’ change-readiness while concentrating on how managers can lead and embrace change. The seminar demonstrates how to effectively deal with resistance by utilizing the ‘ADKAR’ model for change management. Key concepts from the bestseller “Who Moved My Cheese?” are also introduced to illustrate the advantages of being open and positive about change.
Coaching and Progressive Discipline
Coaching and Progressive Discipline focuses on the PEOple Cycle and the importance of having processes and procedures in place while utilizing a consistent coaching and progressive discipline system. Participants collectively solve practice scenarios and apply consistent and fair coaching, counseling, and discipline procedures through exercises and case studies. The seminar introduces techniques for becoming a more effective coach through the application of managerial courage concepts.
Coaching & Mentoring
Coaching & Mentoring defines the differences between coaching and mentoring, the qualities of a good coach, and ways to use coaching and mentoring to gain the most from your employees for their and your company’s benefit. We delve more in-depth into the art of coaching, the typology of mentoring relationships and how to design an effective mentoring program. Participants will come away with their mentoring plan, as well as tips for being a more innovative mentor.
Ensuring that leaders are effectively communicating the company compensation strategy and structure can be important to employee engagement, morale, and commitment. Participants will learn pitfalls to avoid, important tips on conducting meetings regarding compensation and how to respond to difficult questions that may arise.
Communicating for Success
Communicating for Success defines the importance of workplace communication, accentuating the primary characteristics of open communication and trust, and how they contribute to successful organizations. This seminar includes a listening self-evaluation to increase participants’ awareness of their listening skills. The seminar also explores the concepts behind T-A-C-T-F-U-L communications and identifies the results of miscommunication. Participants will come away with a greater understanding of communication styles and how individual team member styles can contribute to company success.
Compliance 101 for Managers
In this seminar, participants will receive an overview of the pertinent agencies that oversee labor laws as well as the employment and labor laws associated with them to gain knowledge that will help ensure their company is compliant with these laws. ADA, ADEA, FLSA, FMLA and Title VII are among the various laws that are discussed.
Conflict Management and Resolution
Conflict Management and Resolution identifies individuals’ conflict management style and presents methods to ensure strategic problem solving occurs. Participants examine five styles to assist with handling conflict and put their skills to use through practice scenarios.
Constructive Collaboration is a “best practice” that, when successfully present in your company, will increase your company’s performance. This seminar focuses on how leaders can create and/or enhance constructive collaboration among their employees to better achieve the overall goals.
Creating a Safety Culture
This seminar is geared towards the small business owner or executive manager and is focused on creating a culture of safety within the workplace. The safety seminar is designed to increase awareness, improve your knowledge and skills to manage a safety program, and provide you with assistance in establishing and maintaining a positive safety culture. This seminar does not focus on specific safety procedures, rather it is dedicated to strengthening and managing the safety message within an organization, and getting employee buy-in.
Culture of Accountability
A Culture of Accountability focuses on how to hold people accountable to ensure others perform following clear expectations and goals and produce positive, valuable results. This session will ensure an understanding of the concepts of delegation as well as the four levels of accountability. We also explore the accountability concept of QBQ, the Question Behind the Question. This program can also be customized for employee groups, introducing the concept of personal accountability.
This informational seminar explores the definition of the DiSC personality assessment and gives an overview of the functionality as well as discusses the benefits of assessing your organization. As a follow up to this seminar, our DiSC certified consultant can conduct the DiSC assessment with your managers and/or staff and then report back to the group with insights and tips for utilizing the DiSC profile to learn and leverage your style and your strengths.
Delivering Effective Performance Appraisals
Delivering Effective Performance Appraisals focuses on the entire performance appraisal system and participants begin by brainstorming the benefits of delivering effective performance appraisals. Generating two-way communication between the manager and employee and ensuring appraisals are future-focused and are utilizing ‘SMART’ goals is discussed. The session also introduces the concept of using the performance appraisal as a development dialogue tool, one that focuses not only on the historical aspect of an employee’s performance but also sets development activities and goals to support your department/organizations’ future needs as well as creates opportunities for an employee’s professional development. The seminar concludes with participants viewing sample performance appraisal templates and sharing best practice delivery techniques.
Delivering Outstanding Customer Service
Outstanding customer service is imperative to any highly functioning business and bottom-line results. Based on ESC’s passion for customer service, in this seminar, participants learn valuable skills and best practices and commit to not just meeting, but exceeding the customers’ needs. We provide the tools to handle customer complaints, irate customers and discuss how to effectively diffuse escalated situations. A self-evaluation and discussion of listening skills is also facilitated. Participants share customer service experiences that they have had with the group and realistic workplace scenarios are role-played. Participants commit to making outstanding customer service a priority by agreeing to implement and accomplish a customer service action plan.
Diversity: The Competitive Advantage
Diversity: The Competitive Advantage defines what diversity is and gives participants guidelines for managing diverse relationships by tapping into the full potential of all employees without advantaging or disadvantaging any one group. The primary and secondary dimensions of diversity and overcoming stereotypes are discussed. Participants create a personal commitment worksheet to document actions they will implement in the areas of personal, interpersonal, and organizational diversity.
Effective Meeting Management
Effective Meeting Management provides participants with tips to improve communication in meetings, examines common pitfalls, and overall leads them toward holding a high impact meeting. Participants leave the seminar with a ‘meeting tips’ sheet outlining guidelines for the leader vs. participants before, during, and after the meeting.
This seminar helps leaders at all levels of the organization understand what emotional intelligence is and sets the foundation so they can create a culture that promotes productivity and quality by honoring people and creating trusting relationships at all levels of the company. Understanding and improving the connection between emotions and actions are crucial to business and personal success. The difference between the intrapersonal realm and the interpersonal realm will be discussed in great detail. Participants will develop and enhance the skills that will positively impact their work—and in doing so, tap into a whole new level of achievement in their career.
The Employee Engagement Seminar is an interactive session that will define employee engagement and discuss why it is important to your organization. Additionally, strategies to improve your engagement culture to impact profitability will be discussed. We will review the profiles of the engaged vs. disengaged employees and also provide a tool to gauge the current level of engagement in your company. This will allow you and your dedicated HR Consultant the ability to change your culture, increase motivation and foster a deeper sense of commitment from your employees.
ESC’s Leadership seminar focuses on the business and strategic competencies required to become empowered leaders and is customized so it may be facilitated with all levels of management. The seminar profiles how to build high-performance workforces, distinguish between high-performers vs. high-potentials as well as leadership vs. management. It engages participants in learning about Jack Welch’s management quadrants, managerial courage and battling negativity in performers. Interactive group exercises involving challenging leadership scenarios are role-played. Participants will come away from this seminar with tips they can put in place to become contagious and empowered leaders immediately.
Goal Setting and Planning
Goal Setting and Planning identifies reasons why setting goals is important. Participants partake in a brainstorming exercise that involves taking an inventory of individual values, wants, and dreams and then converting them to ‘SMART’ prioritized goals. A method for progressing goals from simple words on a list to actions that are implemented is discussed. Participants will also develop an action plan of their professional goals so that a real-life impact in the workplace is experienced.
Increasing Employee Productivity
Increasing Employee Productivity focuses on the benefits, roadblocks, and costs associated with productivity. The connection between happy employees and loyal customers and utilizing the difference between effectiveness and efficiency to maximize performance is explored. Ultimately, a model for a productive workforce is presented and participants partake in an exercise and build a plan that can be implemented in the workplace to initiate real change.
Increased Profits Through Employee Retention
Retaining valuable employees is one of the greatest challenges facing companies in the competitive marketplace and gives organizations that focus on it a competitive advantage. This seminar offers a retention model that focuses on the KEi Retention Wheel, defining and controlling turnover, determining the cost of turnover and effective tools and tips to increase retention. A hands-on interactive exercise that includes a plan for motivating and retaining valuable high performers is undertaken.
Leadership & The Carrot Principle
This informational seminar explores the four basic areas of leadership: Goal Setting, Communication, Trust and Accountability. Based on the book the Carrot Principle by Adrian Gostick and Chester Elton, participants will learn how mastering these areas will increase engagement and productivity within their company.
Maintaining a Harassment-Free Environment for Management
Maintaining a Harassment-Free Environment demonstrates the historical view of harassment and defines harassment and sexual harassment. Participants will actively engage in quizzes, case studies, and scenarios to learn how to handle employee concerns and limit liability. Managers will discover how to help create a work environment free from harassment and retaliation. ESC strongly recommends this session annually for employers across all industries.
Maintaining a Harassment-Free Environment for Staff
Employees will learn what constitutes Harassment in the workplace, which creates a hostile environment and what inappropriate behavior in the workplace is. Additionally, employees will leave knowing what to do if they feel they have been harassed and how Management will investigate and remedy. ESC strongly recommends this session annually for employers across all industries.
Managerial Courage explores the benefits and also difficulties in providing effective feedback and handling difficult situations. This seminar includes discussion on how progressive discipline fits in, ways to give feedback and have difficult conversations as well as how to do so with tact and professionalism. Since practicing this skill is paramount to mastering it, the participants will role-play having difficult, sensitive conversations to build their confidence and skills.
Managing Different Generations
The Generational Gap seminar discusses the four major generations in our workforce and how the beliefs, cultures, and personalities of these demographics affect the environment that we all work within daily. Employees of different generations tend to have different values and motivational factors and are rewarded in different ways. Participants will learn how to leverage the differences between generations to maximize organizational results.
Motivating, Recognizing, and Rewarding
Motivating, Recognizing, and Rewarding explores the challenges in motivating today’s work environment and ways to overcome them to produce positive outcomes. We discuss what employees want in a work environment, six criteria employees use to evaluate managers, and discuss different methods of recognizing and rewarding employees. Participants create an action plan to move forward with and also receive a handout containing over 100 recognition and motivational ideas for today’s employees.
Organizing for Success
Organizing for Success is designed to help participants understand how an organization can increase productivity and how to improve their style. Participants begin with a quiz to identify trouble spots and areas of disorganization in their life, and the seminar continues with open discussion on organizational challenges and best practices. Several suggestions on ways to organize are discussed throughout the seminar in areas including filing, de-cluttering and prioritizing. Participants take away a personal organization action plan.
Preserving Tomorrow’s Talent
Preserving Tomorrow’s Talent emphasizes core elements that are needed to attract and retain valuable employees since this is a critical component of future organizational growth and continued bench strength. Participants will understand the meaning and impact of retention and managers will be provided insight into ways to help create a positive work environment that builds loyalty among employees. Managing work relationships and techniques that are most vital for successful employee retention are explored.
This seminar begins with a time management self-assessment that helps determine strengths and potential areas for improvement. We then explore common “time stealers” and guide how to minimize them to maximize productivity. Information from Steven Covey’s “Seven Habits for Highly Effective People” is discussed and participants end the seminar by creating a personal time management action plan.
Professionalism & Personal Growth
Professionalism and Personal Growth engages participants in a self-reflection in the form of a SWOT analysis to help them learn and leverage their strengths and areas for development. This seminar will also motivate managers to help inspire professionalism in their employees including creating a professional image and leading by example. Other benefits of professionalism to the organization and the employee will also be discussed.
Public Speaking & Presentation Skills
This seminar helps participants become more comfortable with public speaking by engaging in interactive conversations. We focus on what contributes to successful presentations, overcoming “podium panic”, the ABCD technique for creating a captive opening and the 8P’s for better presenting. Participants will have the opportunity to practice their skills by giving a presentation to the group.
Recruitment & Interviewing
Recruiting, Interviewing, and Hiring the Best seminar focuses on the talent acquisition cycle since finding the right candidates to hire is imperative for any successful business. The seminar examines both internal and external sources of recruitment, legal and illegal aspects of interviewing and hiring, and behavioral-based interview questioning strategies. Participants conduct practice interviews to hone their newly learned skills.
Social Media in the Workplace
The purpose of this seminar is to help participants gain awareness of how social media sites are used by employees at work and for work purposes. Common employer concerns and challenges are addressed and strategies to address these challenges are discussed.
Stress Management defines potential stressors and warning signals associated with stress. Participants take the Stress Profiler and various self-assessment tests to evaluate their levels of stress and implement coping strategies to help eliminate and better manage stress in both personal and professional areas.
Understanding FMLA & Medical Leave
This seminar will provide participants with an understanding of the employee rights and employer obligations under the American with Disabilities Act (ADA) & the Family and Medical Leave Act (FMLA). Eligibility requirements, reasonable accommodations, and frequently asked questions will be discussed.
Unemployment tax is the only controllable payroll expense. This seminar provides a basic overview of unemployment insurance and benefits—What is it? How does it affect my company? How do I manage it? We will also explore some examples of when and how an employee can be eligible for unemployment, preventative measures, and answer frequently asked questions.
Winning Customer Loyalty
Winning Customer Loyalty focuses on numerous ways to strategically strengthen customer loyalty and increase bottom-line results. Participants will categorize the underlying barriers to effectively find positive resolutions. This seminar is an enhancement to the “Outstanding Customer Service’ seminar.
Workplace Negativity – Can it be cured?
Workplace Negativity allows participants to answer the age-old question, “Is workplace negativity affecting my workplace?”. Participants personalize a problem situation they are experiencing, discuss if it is a biological or environmental issue, discuss Pessimism vs. Optimism, and how realism is the balance point. The class reviews ways employees react to negativity and closes with how managers can create a positive environment by insulating themselves from negativity.
Striking the delicate balance between work and our personal lives is one of the largest challenges facing working professionals. This seminar will help participants to assess the balance or lack of, in their own lives as well as analyze how you, as an employer, can assist yourself and your workforce in creating a balance.